ExpertCare Microsoft PPM Support Services
Post-Deployment Support Services for your Microsoft Project Server or Project Online environment
ExpertCare by PROJILITY will help you realize more value from your Microsoft PPM investment. The offering provides both proactive and reactive application administration and operations support with the following benefits:
Provides in-depth knowledge to enable enhancement and expansion of application capabilities as your organization’s usage of PPM matures.
Gain valuable configuration expertise
Access to PROJILITY subject matter experts allow functional PPM administrators to effectively meet internal service level agreements (SLA), drive adoption, and better meet end user expectations.
Improve service quality for end users
Improve application stability and availability through recurring application architecture and performance assessment and remediation activities.
Reduce costs and optimize technical investment
PROJILITY’s easy engagement model provides functional and technical administrators access to proven tools for effectively managing MS PPM, as well as accelerated and reliable access to MS PPM subject matter experts for targeted needs and inquiries. ExpertCare includes support for the following types of activities:
- Expertise for PWA usage, configuration, and administration.
- Development of custom reports and workflows.
- Assistance with management and communications of Microsoft incidents (Premier Support).
- How-to’s for new or experienced administrators.
- Guidance on adding users and data into your system.