When trying to measure the efficiency and success of your project, each step of the Performance Measurement Process lifecycle presents challenges. Strategic metrics from the beginning of the lifecycle are often hard to measure, while more tactical metrics at the end of it are either not trusted or misapplied. It’s important to understand the reason why metrics fail so that you can take proactive steps to keep them on track. Without metrics, PMOs cannot prove their worth – and therefore, become irrelevant.
The Curve from Strategic to Tactical Missteps
As you move throughout the Performance Measurement Process lifecycle, metrics issues move from more strategic in nature to more tactical. Strategic mistakes occur while planning metrics and collecting data – while staff members are newly focused on project goals. Tactical mistakes happen as metrics are utilized and presented to management. They are either intentionally misused or miscalculated to help the project look more successful – or they are unintentionally underestimated or misinterpreted due to lack of knowledge.
Why Do Metrics Fail?
The lifecycle of the Performance Measurement Process is defined differently by almost every industry. Although the lifecycle can be altered to suit the needs of your unique enterprise, it has four main parts:
- Define and Identify
- Collect and Measure
- Execute and Report
- Implement and Use
Metrics break down and deteriorate in each phase because they: